Which Internet company has the best customer service?

Throughout the US, numerous ISPs are delivering wide-ranging choices of packages and features to meet the requirements and financial limitations of each family. Picking a brand new ISP with several choices takes a fair amount of learning and small research exercises. The final decision for anyone entirely depends on the serviceability of the ISPs in their region and the intention on which you would get that particular Internet. Though, the convenient idea to analyze what to think of a service provider is to inquire about its current customers regarding their overall service, as well as experience with customer service. Customer support is the foundation of any successful and prosperous organization. 

When it comes to ISP’s customer support teams and consumer dependability, most of these have had weak performance in these departments for quite some time, this is not anymore a part that customers would ignore these days. One thing that categorizes the rising number of ISPs providing pretty much similar packages is their prices, some ISPs are also ensuring the smooth experience of their customers through their super supportive CS staff.

Underneath, we have enlisted a few of the best Internet Service Providers that are not only acknowledged for their excellent performance in the United States but also when it comes to their consistent yet lighting speeds, data caps, costs, with the maximum emphasis on the CS service.


Spectrum being the second-largest Internet Service Provider is recognized by its users to be the ultimate reliever predominantly if someone is tired of their poor Internet connection and sick of seeing an increase on their monthly bills regardless of the performance. 

It brings a variety of custom-made bundle deals starting from a basic package of 100 Mbps from as low as $44.99 per month, data transfer capacity can be expanded to 400 Mbps, or even up to 1 Gig on the off chance that you have a big family that loves to stream and play internet games at the same time. There are no data limits with any internet bundle and that is the thing that makes it one of the most amazing ISP. 

Moreover, Spectrum has a spectacular agreement buy-out option available to take advantage of, which covers up to $500 for the potential customers who are willing to buy a triple play bundle but are stuck in an agreement followed by a termination fee with their current ISP. 

We can overlook the fact of how reaching out to the customer service of ISPs could be absolutely terrible, spectrum CS team has been extraordinary when it comes to satisfying their clients.  Their exceptionally trained frontline team undertakes any inquiries they get, and tries their best to resolve the issue as early as possible. 


Xfinity as an ISP company has been leading the service charts with its footmark in over 41 states, plus it holds the credit to have the leading number of subscribers on board all over the US. It brings plenty of plans with a lightning internet speed of up to 2Gbps to meet every internet user’s appetite. It also gives an option to get an internet connection as a stand-alone offer and/or to get comprehensive packages designed for different ranges. The packages include access to the broadband network, phone, TV cable, and home security based on everyone’s requirement, be it a student, roommates, small and huge families, and whatnot. 

Most of the packages come with a 12 or 24 months agreement, but alongside that, it also gives an option to its customers if they want to avoid all sorts of agreements. Those not considering a long time contract with any ISP can pay $10 extra on top of their bill which is a pretty convenient option.  

As a matter of fact, all the Xfinity consumers get access to a long list of remote hotspots all over the US in addition. With over and above 111 million Xfinity subscribers, it also has the most devoted customer support team, working 24×7 to provide its consumers with every kind of assistance proficiently.


A comprehensive range of packages with varying costs and features differentiates Cox from the rest of the ISPs. Prices are quite reasonable as the cost for 10 Mbps starts at as low as $29.99 per month and will grow to as much as $99.99 for 1 GBPS. Most internet packages are data-limited to 1024 GB. The biggest issue is with the availability, as of now it is serviceable in about 18 states. As per the latest reports, Cox has increased its ranking in the ACSI (American Customer Service Index) survey, which is a hint of how COX is leveling up its services in all departments for its subscribers.


Being the oldest satellite company, AT&T has kept everything straightforward by offering three; 100 Mbps, 300 Mbps, and 1000 Mbps as standard plans to pick from. The fastest two-speed plans consume fiber optics, plus all the packages come with a hefty data plan of 1 TB, while the 1Gbps plan does not have data limits. They also have tailored an economical plan that comes with 5 Mbps to entertain low-wage users and allows their subscribers to connect to a wide range of hotspots. As per the ASCI (American customer satisfaction Index) report, AT&T ranked 62, making it the most dependable ISP in terms of providing consistent speeds and customer service.

Final Thoughts

The easiest method through which any organization can become noticeable is through working on their quality of service or product along with customer service. 

Founder & Editor-in-chief of Gizmoxo - Entrepreneur, Youtuber, Reviewer, Traveler